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FAQ

Frequently Asked Questions

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GeneralProductsContracts

General Questions

Q: Do you sell flooring to residential customers?
A: For government agencies, we offer products classified as residential for housing authorities, dormitories, etc. but we do not sell residential flooring to the general public. For your home remodeling projects, we suggest contacting your local home improvement store or going to www.wfca.org to learn more about flooring options

Q: How can you offer competitive pricing when you’re in AZ? I don’t want to pay to ship from Arizona!
A: Our long term relationships with multiple manufacturers means we can offer Mill-Direct pricing to our customers. We ship all items directly from the manufacturer to your facility.

Q: How do I find contact information for my Continental sales representative?
A: Click here to visit our Contact Us page.

Q: Do you have a room visualization tool?
A: Because we work with multiple manufacturers and products, we are unable to offer a room visualization tool. We are still happy to help you find the products you need for your government project and once we have selected a manufacturer, we can direct you to their online tools.

Q: Where can I find out about Employment Opportunities with Continental Flooring?
A: If you are a commercial flooring installer or are looking for employment in our corporate office, click here to visit our employment page.

Q: What if I can’t find an answer to my question?
A: Contact us! We are always happy to help with any inquiry you may have,

Product Questions

Q: How do I place an order?
A: To place an order, please contact us via phone, email, fax or live chat. If you already have a purchase order, please send it to us through email or fax.

Q: I’m not sure what product I need. Can you help me?
A: Yes! Our government flooring and ceiling experts have many years of combined experience and are here to help you! Call, email or live chat your questions.

Q: How do I know if a product I want is still available? What if the products I need are discontinued?
A: Give us a call, send us an email, or live chat with us. We’ll be happy to help you find the product you need or recommend a replacement if it can’t be found.

Q: How can I find products on your site?
A:  Our product offerings can be found here.

Q: Where can I find sustainability information about your products?
A: We are continually updating our environmentally friendly options. Click here to learn more!

Q: How do I order a product sample?
A: Offering free samples is one of the services we are able to provide to our Government or public sector customers. Contact us by phone, email or live chat to order your sample.

Q: Can I ask for an online estimate or quotation?
A: Yes, click here to Request a Quote. Or, feel free to email or live chat with us for assistance.

Q: Where can I find warranties, maintenance and other technical information?
A: We are happy to provide you with any technical information you require for your government flooring or ceiling projects. Information is available upon request.

Q: Where can I find MSDS sheets?
A: Many of the most popular MSDS sheets can be found here.

Utilizing Contracts

Q: Do you have any purchasing co-op contracts or piggyback options we can use to order our flooring or ceiling products and services?
A: In addition to GSA, we have numerous local and national cooperative contracts for Non-Federal agencies. These contracts include TXMAS, CMAS, 1GPA, and others. There are many easy ways to procure your materials and flooring installation services from Continental Flooring! Click here to see what contracts are offered in your state.

Q: Are all of your products available on GSA Advantage?
A: Yes, all GSA awarded products are available on GSA Advantage. Please contact a sales representative for assistance navigating the GSA Advantage website or we would be happy to assist with a quotation. To learn more about what products are available on GSA, please visit our GSA Contracts page.

Q: Are shipping costs included in your GSA Contract quote (or prices)?
A: Because products are offered from various manufacturers around the country, most items require a freight estimate, so it varies. We will look for the most affordable option. When applicable, a sales representative will include a freight estimate during the quote process – please be sure to let us know the zip code for the delivered products.

 

For additional questions, please feel free to contact us.

800-825-1221 – info@continentalflooring.com